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Return and Refund Policy

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Thank you for shopping with us! We want to ensure you’re completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to assist you. Please read our return and refund policy carefully to understand your options.

1. Return Eligibility

You can return most products within 7 days of receiving your order for a full refund, provided the following conditions are met:

  • The product is unused, in its original condition, and in its original packaging.
  • The product is returned with all accessories, manuals, and documentation that came with it.

2. Restocking Fee

Please note that some returns may be subject to a restocking fee of 2%, which helps cover the cost of inspecting, repackaging, and restocking the item. This fee will be deducted from the refund amount.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method. Please note the following:

  • PayPal transactions: PayPal charges a 5% transaction fee for payments processed through their system, which is non-refundable. This fee will be deducted from your refund if applicable.

4. How to Return an Item

To initiate a return:

  1. Contact our customer service team at info@mforce.ca to request a return authorization.
  2. Provide the order number, item(s) you wish to return, and reason for return.
  3. Once your return request is approved, we will provide you with a return shipping label (if applicable).
  4. Carefully package the product(s) and send them to the address we provide.

Please note that you are responsible for return shipping fees unless the item is defective or damaged upon arrival.

5. Damaged or Defective Items

If the item you received is damaged, defective, or incorrect, please contact us within 7 days of receiving the product. We will either issue a full refund or send a replacement, depending on your preference and item availability. Please provide clear photos of the damaged or defective product to help us process your claim quickly.

6. Non-Returnable Items

Certain products are non-returnable and non-refundable, including but not limited to:

  • Opened or used software

If you’re unsure whether your product qualifies for return, please feel free to reach out to us for clarification.

7. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the item for a refund and place a new order for the desired item.